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Call Center Directory > Articles > The Magic & Science of Statistics and Sales

The Magic & Science of Statistics and Sales (Page 3)

Date Posted: 2005-10-03




SO I KNOW WHAT I AM TALKING ABOUT ON RATIOS.

This is why we will request you to keep
track of businesses that say yes or no.

Write the name of each business you contact,
and beside it write

1. No Contact, (That means
you did not talk to a decision maker. If you
talked to the receptionist, but that person
was not a decision maker, that is a no contact),

or

2. Turn Down. (That means you did talk to
the decision maker, but they said no),

or

3. SIGN UP. (That means they buy a website hosting
package from you).

or

4. Call Back. (You talked to someone that wants
you to call back, that person may or may not be
a decision maker).

At the end of each day count how many Turn Downs
and how many SIGN UPs you have. The others
DO NOT count toward your ratio.

You will notice wide ratio swings each day,
but when you total them up at the end of each
week, you will notice that soon your weekly
average will be about the same.

We have a form on a website that we want you to
enter your TURN DOWNS and SIGN UPS, so we can
help you keep track of this, and let you compare
with the other salesperson.


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