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Call Center Directory > Articles > Telemarketing Top Cats Share Their Wisdom

Telemarketing Top Cats Share Their Wisdom

Date Posted: 2005-10-07

At a recent "Focus on the Front Line" Town Meeting and panel discussion held in Philadelphia, call center industry leaders came together to discuss some key issues facing those on the front line and their supervisors.

The panelists included: MaryAnn Falzone, president, Falzone & Associates; Steve Fagan, senior vice president, RMH Teleservices; Chuck O'Donnell, telemarketing consultant; and John Welsh, consultant and president, K-Tel Services.

The foursome touched on some interesting insights and tips during their roundtable Q & A. Here's how it went:

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