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I don't work in a call center but my husband, Jester,does.
We married young and the union produced a lovely boy, now two. Although he was not able to finish college because of responsibility toward us, Jester tried his luck in a call center near our place. Trained to speak in English at a very young age, he had advantage over the other applicants that he was readily hired.
I understood his working hours and everything was OK for a year. Then, one day, he didn't show up at home. When I texted him, he replied that the customer service representative scheduled after him called in sick and therefore, he had to take over. I believed him until he missed coming home once too many. That was the time I became suspicious. When after almost a week of absence he finally came home, I didn't confront him. He told me lies after lies after lies. (Women are gifted with that `instinct' if they were told lies.)
When he left for work that night, which was way too early for his time, I followed him without his knowledge. He went straight, not to the center, but to a secluded small restaurant near it. He met a girl and they acted sweet, like lovers - holding hands, cuddling, snuggling and kissing. The scenario pierced my heart. He was cheating on me. Rage engulfed me but I did not make a scene. Instead I went home confused and cried until I could cry no more. How could he do that to us!
The girl, I learned from one of his officemates, was also working in the same call center and department Jester was in. And she knew that he was married. Kapal! I wanted to get even with that girl and report it to management but I didn't know how to go about it.
Luisa M. via email
Hello, Luisa:
We honor you for handling your rage pretty well when you saw your husband lovey-dovey with another woman. That speaks well of your pedigree.
You did not mention in your letter about talking to your husband after that incident. You were just concerned about getting even with the girl. We suggest you talk to Jester first. Know the details and how he fell into that trap called temptation. Tell him how you felt about the whole thing; how you cared to make your marriage work and your family intact. If he tells you that it was just a fling, ask him to end it - and end it for good. If he agrees, suggest to come with him when he ends the affair with the girl. You want to meet the "snatcher' face to face, right? If he allows the three of you to talk, don't be confrontational and physical. Let Jester do the talking first. Then say your piece when the time calls for it. If the girl cooperates and it ends well, then good for the three of you. But that doesn't stop there. Jester has to prove himself. He has to make up for lost time, attention, care, love with you and with your son.
In case it would be hard for Jester to stay in the company without getting close to that girl, then decide if he should look for another job. Anyways, there are so many call centers looking for talented employees like him we are sure he wouldn't be without a job for a day.
Only when you have exerted all efforts to thresh out things with Jester will you get even with the girl and report her to management. Consult a legal counsel before you act on this.
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