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IT was an interview like no other. I was thinking of applying to Teleperformance for a week now. But before I did and to make sure I would get the job, I practiced applying to other contact centers to improve my interview skills. During one of those `practice interviews'...
Interviewer : (Looking at my resume) So, your favorite color is green...
Interviewee : Yes, Sir.
Interviewer : Describe green to a blind person since birth.
Interviewee : Green is fresh, because when people see the color green, they think it's fresh.
(The interviewer looked at the second page of my resume)
Interviewer : Where do you see yourself two weeks from now?
Interviewee : (With a big smile) Working with Teleperformance!
Interviewer : Are you sure?
Interviewee : Very sure! (with conviction!)
Interviewer : Okay, then, we'll call you within four days...
I went out of the interview room only to realize I was at e-Telecare!
WRITE ON
Agent: Sir, I will give you the confirmation number. Please have your pen and ballpen ready
Customer: Aren’t they supposed to be the same thing?
Agent: Oh, Yeah. I mean a pen and a pencil
Customer: OK
A LOT IS ALLOWED
Customer: So, do you play a lot of basketball?
Agent: I used to.
Customer: So, I guess not a lot, huh?
Agent No, it is allowed but only after school.
EARTHLING
Agent giving an opening spiel…
Customer: I can’t understand you. You sound like you’re from outer space.
Agent: Sir, don’t worry. I’m a real, living person.
Customer: Pardon, wht was that again? The phone like is not that good. Where are you located?
Agent: Sir, I said I’m human… I’m an earthling.. I’m on earth…
CONFUSED BETWEEN Z AND X
During her first day of training, a trainee finds it hard to pronounce the last name (sound like Zexray) of the customer that begins with the letter Z. So, the trainee asked.
Trainee: For clarification, sir, your last name begins with the letter Z? Z for X-ray?
Realizing she made a mistake, the trainee immediately corrected herself and appologized. You could see her face turning red with embarrassment.
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