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CALL me nuts but I'm beginning to regret my decision when I accepted a promotion.
You see, about six months ago, I was promoted from agent to TL (team leader) of a team of outbound agents. The first month was `honeymoon.' I was proud of my accomplishments and I shared them with the team. They, too, I believed, were receptive. But as time went by, I never realized that working on your own and handling a team were poles apart. This new position ate up most of my time that I felt burned out with my job. At first I thought it was just a simple case of fatigue, you know, the long hours we spend in the center and the punishing graveyard shift. But more than that, I realized it was handling a team, per se, that was driving me crazy. I had to deal with people of different characters and attitudes - especially when closing a deal or meeting quotas - that I began to believe I was not cut out for the job and this adds up to the stressful situation.
Today, I couldn't sleep well and I almost always drag myself to work which is an indication that I no longer enjoy what I am doing. I want to go back to my former job - that of an outbound agent - with no worries but my metrics. But I don't know how to tell it to my boss without being tagged as a quitter. I know, requesting for a demotion is like revealing too much of myself -- that I cringe in 1he face of challenges - that may hamper future career advancement. But I feel that depression is beginning to sink in. Help!
Hi, Gab,
Not a few call center professionals fall into this kind of situation. They are ecstatic of the promotion at first . But when the responsibility begins to weigh down on them, they are confused and want out. We suggest you confide this problem to your immediate boss. Be honest with him of what and how you feel. You may even ask for an evaluation of your job performance thus far. From there, you may have an idea how you did from the time you were promoted to present - did your performance match the expectations of your employer? If the result confirms that you are not cut out for the job, then, the ball is in the hands of your immediate superior. It is up to him to decide.
But what if the result says you are doing good at your present job? Well, better ask yourself. Are you setting too high a standard that you yourself cannot reach? Are you, unconsciously, trying to outdo even yourself that you get depressed when things don't come out as planned? Are you working beyond the stipulated working hours that adds up to fatigue and stresses? Are you being hard on yourself? Answers to these questions will reveal the real reason why you want to step down.
If your health is the question here, however, we suggest you consult a professional to determine the cause of your exhaustion and depression. It might not be something related to your job. Explore all possible means before you decide. Remember, not everybody is chosen for a promotion. You are blessed. Good luck, Gabriel.
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