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Why Work In a Call Center?


Date Posted: 2010-11-22



The call center industry is a booming industry. You will now find call centers that offer a wide range of services like banking, collections, lead generation, customer service, appointment setting, order taking, etc. The industry has also changed the sleeping habits of a lot of people, too.

More than a decade ago, workers in the night shift were confined to hospital staffs like nurses and doctors, security guards, and gasoline boys. With the advent of the call center industry working in the graveyard shift (as what hospital and call center employees call it) is as normal as working in the day shift. Working in the graveyard shift is even better since you donít have to put up with rush hour traffic. You sleep during the day; you also go to the movies and to bars during the day, too! You will find a lot of call center agents having after office drinks in bars Ė there are those that are open 24 hours each day!

Newly graduates and yuppies looking for a change of career are more drawn into trying out their luck in the call center industry. You might even be surprised that there are more newly graduate nurses working in call centers now, some of them even passed the nursing board exams. So what is it in a call center that a lot of professionals are being lured to it?

First and foremost, call centers pay more than regular jobs. This is true especially if you are handling an international account or client. Adding to your basic pay are the night differential pay and some hazard allowance. If you are into sales, you get commissions and spiffs. Additional perks are shuttle services, free meals, and others.

Most call center companies entice new applicants by offering huge signing bonuses and paid trainings.

A big chunk of the youth population is attracted to call centers because they can get in even if they donít have a college diploma yet. You can get hired if you are able to complete two years of college education. If you donít have the necessary skills yet, the call center company can provide you several training classes to acquire those skills.

Working in a call center also gives you the opportunity to be sent to your clientís head office, say in the United States, for trainings. Thatís an added feather on your cap. Having experienced training in abroad also increases your market value.

Most call center companies also offer employees recreational activities and other motivational activities to retain the workforce. Every call center company invests on each of their employees. They know how to take care of them Ė taking good care of their employees mean better business for them.

To further enhance employees, most companies offer continuous development trainings. There is also a greater chance of being promoted to a higher position, especially if your company keeps on expanding.

Working in a call center may have its perks, but like all the other jobs out there, there are a few drawbacks, too. Firstly, you get to work during Philippine holidays since call centers mostly cater to the American and Australian markets. And working during holidays will make you miss some family gatherings.

But these things are often overlooked since it really is fun working in a call center Ė imagine eating lunch at 2:00 in the morning!






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