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Call Center Articles

227 articles found.

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Defusing the Angry Customer (2005-10-20)

At one point or another, for a variety of reasons, we all encounter an angry and hostile customer. If you ignore the hostility, you send the message you don't want to fix the problem. The risk is the loss of their business. When confronted with an angry and hostile customer what actions can you take ...

Don’t Confuse Listening With Hearing (2005-10-20)

Do you confuse listening with hearing? You have heard what the other person has said, but did you really hear what they are saying to you? There is a real difference. You hear what is said with your ears, but you listen to what is said with your mind. Listening includes not only the verbal commu ...

Defining the Sales Skills Required to Build Long Term Relationships (2005-10-20)

As the market place evolves, the sales skills required to succeed in the past have become obsolete. Sales people must adapt their skills to the needs of their customers. The development of long term relationships with customers and ultimately partnering highlights the sales person’s need t ...

Creativity Sells (2005-10-20)

The sales person in many sales situation is the competitive edge which ultimately determines who receives the order. Understanding this, astute sales people acknowledges their strengths and know how to use them to their advantage. One aspect to strengthen a sales person’s position with a p ...

Avoiding Very Common Stalls (2005-10-20)

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Comebacks for Some Very Common Stalls (2005-10-20)

Stalls and objections are very common in the sales profession. Without doubt, the most common stalls and objections detailed here should not be encountered during the latter stages of the selling process. If they are, it’s a clear sign that the prospect wasn’t not properly qualified in t ...

Reassessing inbound telemarketing - cross selling and customer service (2005-10-10)

Advanced techniques are transforming customer service calls into new business opportunities. Out of respect for consumer privacy, publishers traditionally have been reluctant to reach out and touch prospects at home with annoying telephone pitches. But when a consumer calls a publisher--well, tha ...

Telemarketing War Stories - and lessons learned - Brief Article (2005-10-10)

OH, THOSE WACKY TELEPHONE REPS. Just when I think I've seen and heard it all, a colleague tells me a real humdinger and we shake our heads and share a laugh. Over the years I've found it really helps to compare war stories so you know you're not alone. If some of these anecdotes sound familiar, c ...

7 Smart Ideas For Telemarketing: Working The Phones (2005-10-10)

With Internet and email the hot topics these days, hawking subscriptions by phone may seem like yesterday's news delivered with last century's technology. But until subscribers stop misplacing requal forms, start remembering to send in their checks and quit ignoring their in-boxes, telephone sales w ...

A telemarketing system that works for you - includes related article on telemarketing scripts (2005-10-10)

Chris Beam Q: faster than direct mail, more responsive than an insert, and gives you more bang for your buck than ever before? A: Take a look at what's on your desk; it's probably ringing right now. Telemarketing is a powerful tool often overlooked in favor of less expensive efforts--but it just ...

Hot for cold calls: it's a red-hot marketing tool. But how do you get reps to warm up to picking up the phone? (2005-10-10)

Kimberly L. McCall WHAT CAN MAKE AN OTHERWISE winning sales pro go wobbly in the knees, croaky in the throat and flustered all over? Cold-calling, a sales strategy wherein said salesperson calls another human who may be cranky. So why cold-call at all? Why not stick to folks who've at least expre ...

Telemarketers: Don't like them? Here's an idea for ya! (2005-10-07)

Telemarketers... ooohhh... I'll bet we've all got a nice story to tell about these guys & gals don't we? Well here's a story i'll never forget and I'll show you how to turn a sales call into a sale for you! So I'm sitting in my office one day and mind you at the moment I didn't have a helper t ...

Telemarketing Top Cats Share Their Wisdom (2005-10-07)

At a recent "Focus on the Front Line" Town Meeting and panel discussion held in Philadelphia, call center industry leaders came together to discuss some key issues facing those on the front line and their supervisors. The panelists included: MaryAnn Falzone, president, Falzone & Associates; Steve ...

Telemarketing Troubles (2005-10-07)

It all started one Monday morning when the phone rang at 9:05. I answered it only to find that there was no one there. I waited a few moments to see if the other party would pick up the line. No one came on. Instead, the "computer" which was calling tried to disconnect the call twice. This was nothi ...

How To Create Urgency So People Buy Now (2005-10-07)

You must create urgency so people will buy your products or services now. They may not revisit your web site or see your ad again. How do you do this? You must use a limited time offer. Limited time offers stop people from putting off buying your products or services. It stops them from procrasti ...

Ten Hypnotic Sentences To Increase Your Sales (2005-10-07)

Tell your readers what they are probably thinking, feeling or doing as they read. This strategy will trigger their own subconscious mind to bring out these feelings or actions. You can add these sentences into any ad copy. You may have to change one or two words so it relates more to the product ...

10 Motivational Triggers That Make People Buy (2005-10-07)

1. People want to make more money. They may want to start their own business, get a higher paying job or invest in the stock market. This will make them feel successful. 2. People want to save money. They may want to invest for the future or save for a big purchase. This will make them feel more ...

10 Mind Altering Words That Make People Buy (2005-10-07)

1. Use the word "fast" in your ad. People want fast results, fast delivery, fast ordering, etc. Nowadays, we usually value our time more than our money. 2. Use the word "guaranteed" in your ad. People want to be assured they are not risking their hard earned money buying your product. 3. Use t ...

10 Reasons Why People Don't Buy From You (2005-10-07)

1. You don't make people feel safe when they order. Remind people that they are ordering through a secure server. Tell them you won't sell their e-mail address and all their information will be kept confidential. 2. You don't make your ad copy attractive. Your ad lists features instead of benefit ...

10 Important Things To Tell Your Prospects (2005-10-07)

1. Tell your prospects that you offer free delivery. This may cost a little money, but, you will gain the extra customers to make up for it. 2. Tell your prospects that you offer a lower price. If you can't afford to offer a lower price you could always hold the occasional discount sale. 3. Te ...





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