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Call Center Articles

227 articles found.

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The Truth about Money Motivation (2005-10-26)

I’m not money motivated. There, I said it. I feel better now. Does that make me less than successful? While others may brand me as “soft”, “wimpy”, or out of touch with what makes a sales person successful, I know something that they don’t. I have a stable of ...

Rule No. 1 - telemarketing's Telephone Sales Rule (2005-10-26)

Byline: RAY SCHULTZ ( Congratulations, telemarketers. You just got exactly what you asked for. You have abused consumers for years, and now it's time to pay. Thanks to the FTC's amended Telephone Sales Rule, you will no longer be able to deluge home phones with ...

To call, or not to call? (2005-10-26)

The reports of telemarketing's death have been greatly exaggerated, according to the "2004 Response Rate Report" from the Direct Marketing Association (DMA). Even after the creation of the National Do Not Call (DNC) Registry (www.donotcall. gov), telemarketing still sells more products than any othe ...

Seven Myths Of Outbound Telemarketing After DNC, The (2005-10-26)

Don't think for a minute that I believe the national do-not-call list is here to stay. There is no doubt in my mind that the United States judicial system will strike this regulation down as unconstitutional. As monumental as that day will be, the reality still exists that the future of the teleserv ...

Voices carry - Buzz - verbal communication - Brief Article (2005-10-26)

Elizabeth J. Goodgold If you're like most entrepreneurs, the telephone is your lifeline to your customers. According to Susan Berkley, CEO of The Great Voice Company in Englewood Cliffs, New Jersey, we have just seven seconds to make an impression. The voice is divided into two components: verba ...

Best telemarketing TIPS (2005-10-26)

Telemarketing is hotter than ever as a circulation source. Here's a round-up of tried-and-true and newer methods for making the phones work for your title. After years of being the source of last resort for many publications, telemarketing is getting stronger-than-ever buzz among consumer markete ...

Raking The Leads - telemarketing techniques (2005-10-26)

Cold callers, unite! Get more business by Disqualifying the duds ONCE UPON A TIME, A phone call was like a message from the heavens. Imagine -- someone else needed to reach you so urgently and desperately that he used a newfangled signal that could travel hundreds of miles in a split second! O ...

Is A Competitive Focus Bad? (2005-10-25)

The debate continues about the wisdom of focusing on the competition. A recent article in a major U.S. financial newspaper posits that focusing on gaining competitive advantage is dangerous, primarily because it takes managers' eyes off of the needs of the customer and limits their thinking by makin ...

What Does Your Telephone Say About You When You Are Away? (2005-10-25)

Business to Business relationships come to expect a certain level of professionalism, from the first telephone call to the final delivery. Your business can be on the Really Big 500 list, employ only a handful of people, or be a business of one, but what is said by that business to other business ...

A Simple Sales Strategy: Ask Questions! (2005-10-25)

Ask questions. Ask questions. Ask questions. In case you didn't get this, ask questions! Asking questions is one of the most powerful keys to successful selling. It really is. So, why should you ask questions? Ask questions to find out if you can help/serve your potential client. By asking questi ...

Don’t Waste My Time! (2005-10-25)

Many participants in my programs ask how to deal with people who appear to be seeking information and nothing more. In many environments these individual’s are called time wasters. Time wasters come in every shape and form but they usually possess a few consistent characteristics – they ...

Thanks For The Rejection! (2005-10-25)

It sounds a little masochistic, but I actually appreciate being rejected. No, I don’t needlessly relish the sting of reproach, or eagerly welcome scornful criticism, per se. But, as a writer, a salesperson, and an entrepreneur, I have come to appreciate that there is a strong correlation bet ...

How to Avoid Everyday Sales Mistakes (2005-10-25)

Avoiding Every Day Sales Goofs A client of mine once said to me, “It’s better to do the right thing badly than the wrong thing very well.” So it goes in sales. Try to do the right things, even if not very well, even if it hurts. You’re probably not guilty of committin ...

Have You Prepared for Success in Sales? (2005-10-25)

My wife and I watched the movie Ray a couple of weeks ago when it came out on DVD. In the movie Jaime Foxx plays the legendary singer Ray Charles. I was amazed at how Jaime had captured the essence of Ray Charles. Many times throughout the movie I wondered if it was Jaime Foxx or Ray Charles I was ...

The Power of Confidence (2005-10-25)

My experience has taught me that people want to buy from sales people who are confident in their abilities. Taking control of the circumstances and situations around you will develop your self-confidence. When you consider the amount of rejection that many sales people encounter, the fact that many ...

Increase Your Influence, Increase Your Sales (2005-10-25)

Selling is everyone’s lifeblood whether they realize it or not. We all sell in the sense that we attempt to convince others to go our way. That is the way that we want something to go whether we are convincing our children, our coworkers, bosses, spouses, clients or customers. There is a st ...

Easy Steps To Easy Sales (2005-10-25)

Becoming familiar with all the possible ways to market a product or service online is half the battle of running a successful e-business. The other half of the battle is discovering the steps you can do that will lead to an online sale. There are limitless possibilities on how to make a sal ...

How To Sell To Customers Again and Again! (2005-10-25)

You're always going to have people that buy once and never purchase again. Once they quit buying, that's lost revenue for your business. To stay in business these days you must persuade your one time purchasers into buying again and again. First, you must set up the process to re-contact the ...

Three Easy Ways to Keep Customers (2005-10-25)

It is far more easy, and less expensive, to keep customers than to try and get new ones. So even though your company relies on adding to its customer base, don't make the mistake of only investing in new customers! Here are some strategies that will help you retain your customers and will even g ...

5 FAST Tips To Make More Sales (2005-10-25)

You’ve got a killer headline…. You’ve lined up benefit after benefit…. But it won’t make you a dime unless you can close the sale and make the reader of your sales letter hand over their cash. And a solid close on your sales letter will do just this. Followin ...


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