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Call Center Articles

227 articles found.

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Short-Changed (2008-11-25)

YOU'RE tired and sleepy after your shift and all you want to do next is - as the thousands of people who rely on public transport do - to hop into that air-conditioned bus that will take you home. But whatever you do, don't be too sleepy or too distracted while paying the bus conductor. You might ge ...

She 'BUDGETS' My Money (2008-11-25)

I used to be a shy, lonely, introverted person until I found work as an agent in one of the top 10 call centers in Makati. Although my first two months in the center were horrible and frightening that I clamped up every time I made booboos, I persevered because of a dire need to support my family. Y ...

My Husband and His Mate are Mating (2008-11-25)

I don't work in a call center but my husband, Jester,does. We married young and the union produced a lovely boy, now two. Although he was not able to finish college because of responsibility toward us, Jester tried his luck in a call center near our place. Trained to speak in English at a very yo ...


There have been so much hype and quibbles about the emerging new industry in the Philippines called Call Center Industry (CCI), most specifically Business Process Outsourcing (BPO). The Internet is calling it a phenomenal industry, newspapers banner it as the trend of the future, and even our govern ...

Hello, Phone Pal! A Look At Whos Talking (2008-11-25)


Are You PRO? PROmotion (2008-11-25)


Brian Hills : Making It Big While Servicing the Little Guy (2008-11-25)


Call Center Agents: Comfort Foods (2008-11-25)


COOK-ing UP A STORM (2008-11-25)

He shared both of his names with the other contestants - viewer favorites David Archuleta and Kristy Lee Cook - which was probably why the name David Cook didn't ring a loud bell during American Idol. Well, that was before because everyone knows him now. This is the time for David Cook! THE ACCID ...

Interview BooBooS (2008-11-25)



SUPER SALE OF THE YEAR! BEFORE PHP 4,950 NOW ONLY PHP 1,500 BPO SCHOLAR RATE* PROCCAT PROCCAT program includes Basic to Advance Grammar, Accent Neutralization, Resume writing, Call Center Industry Customer Service,Confidence building exercises and much more... - all critical to b ...

Trabaho Aboard Year 3 (2008-07-26)

Job Fair Local & Overseas August 15 - 17, 2008 Saturday - Monday 10:00AM - 6:00PM 2/F Activity Area, St. Francis Square Mall For inquiries, please call 632 - 1010 ...

Cisco Certified Network Associate Program (2008-07-25)

XTREMECCNA TRAINING Schedule: August 11-15, 2008 Training Duration: 5 days / 9am-5pm / M-F Course Fee: Php55,000.00+VAT/person Training: Cisco Certified Network Associate Certification: CCNA Exam Code: 640-802 XtremeCISCO Program: 1. Allows you to achieve your certification in half the ...

CompTIA Network+ Training on July 21-25, 2008 (2008-07-10)

CompTIA Network+ Training on July 21-25, 2008 Course fee: P35,840/pax (Exclusive of exam, additional USD232.00+VAT) Inclusive of Kit, 12%VAT, Certificate & Meals (breakfast, lunch and pm snack) Monday to Friday; 9am-5pm Venue: 25th Flr. Unit 2502b West Tower, Philippine Stock Exchange ...

Watch "My Fake American Accent" - Entry in Cinemalaya at CCP (2008-07-09)

Writer-director of this Cinemalaya entry Onnah Valera said, "I wanted to capture ang buhay na walang tulugan." Set in one of the high rises of the Makati, My Fake American Accent is a look into the lives of call center personnel. It's a slice-of-life workplace comedy following the lives of severa ...

Attributes of a superior call center manager (2007-11-19)

Statistics prove that call centers retain more customers by resolving customer problems than by just providing impeccable services. Call center management assumes greater significance in the present context where millions of subscribers are taking on the call center culture day by day. A good cal ...

VoIP Phone Companies - What Are The Most Popular Voice Over IP Companies? (2007-08-28)

VoIP Phone Companies - What Are The Most Popular Voice Over IP Companies? Author: Mike Singh Voice over Internet Protocol, or VoIP services have become increasingly popular in the last few years. In case you aren't aware of VoIP, these services include full communication such as phone calls, vide ...

Home VoIP - Its Free but not for me? (2007-08-28)

There is no free lunch! That is a common thing we are told from a very early age. In a lot of cases this is quite true and can lead to very embarrassing situations. One of which I experienced myself a number of years ago when I accepted free accommodation in Tenerife in return for attending one meet ...

The Call Center Conference & Expo 2007! (2007-06-18)


Teletech expands Philippines operations (2007-05-30)

Teletech expands Philippines operations By JUDITH BALEA Teletech Holdings, Inc., a global provider of business process outsourcing (BPO) services, said Wednesday it will open two new facilities to be located in Cavite and Iloilo, in line with its provincial expansion ...


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