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Call Center Articles
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We all encounter the stalls that prospects throw up as objections for a variety of reasons. Here are five very common stalls.
· I Tried a Similar Product Before and It Didn't Work
· Your Produ ...
Stalls and objections are very common in the sales profession. Without doubt, the most common stalls and objections detailed here should not be encountered during the latter stages of the selling proc ...
Advanced techniques are transforming customer service calls into new business opportunities.
Out of respect for consumer privacy, publishers traditionally have been reluctant to reach out and touch ...
OH, THOSE WACKY TELEPHONE REPS. Just when I think I've seen and heard it all, a colleague tells me a real humdinger and we shake our heads and share a laugh. Over the years I've found it really helps ...
With Internet and email the hot topics these days, hawking subscriptions by phone may seem like yesterday's news delivered with last century's technology. But until subscribers stop misplacing requal ...
Chris Beam
Q: faster than direct mail, more responsive than an insert, and gives you more bang for your buck than ever before? A: Take a look at what's on your desk; it's probably ringing right now ...
Kimberly L. McCall
WHAT CAN MAKE AN OTHERWISE winning sales pro go wobbly in the knees, croaky in the throat and flustered all over? Cold-calling, a sales strategy wherein said salesperson calls an ...
Telemarketers... ooohhh... I'll bet we've all got a nice story to tell about these guys & gals don't we?
Well here's a story i'll never forget and I'll show you how to turn a sales call into a sale ...
At a recent "Focus on the Front Line" Town Meeting and panel discussion held in Philadelphia, call center industry leaders came together to discuss some key issues facing those on the front line and t ...
It all started one Monday morning when the phone rang at 9:05. I answered it only to find that there was no one there. I waited a few moments to see if the other party would pick up the line. No one c ...
You must create urgency so people will buy your products or services now. They may not revisit your web site or see your ad again.
How do you do this? You must use a limited time offer. Limited tim ...
Tell your readers what they are probably thinking, feeling or doing as they read. This strategy will trigger their own subconscious mind to bring out these feelings or actions.
You can add these se ...
1. People want to make more money. They may want to start their own business, get a higher paying job or invest in the stock market. This will make them feel successful.
2. People want to save mone ...
1. Use the word "fast" in your ad. People want fast results, fast delivery, fast ordering, etc. Nowadays, we usually value our time more than our money.
2. Use the word "guaranteed" in your ad. Peo ...
1. You don't make people feel safe when they order. Remind people that they are ordering through a secure server. Tell them you won't sell their e-mail address and all their information will be kept c ...
1. Tell your prospects that you offer free delivery. This may cost a little money, but, you will gain the extra customers to make up for it.
2. Tell your prospects that you offer a lower price. If ...
Only feedback from the real world that corrects this mistaken belief will give you the self-acceptance that will encourage more such self-expression. So why not try it?
At first blush, cold calling ...
Here are some practical suggestions that will help you make the most of your telemarketing efforts in the coming year.
1. Establish daily goals of how many calls you are going to make. If you have ...
How to Tell the Difference between Winners and Losers
Recently, a client asked me what qualities make for a really good telemarketer. As you might imagine, we got into quite a discussion. As with ...
Direct sales may be defined as crossing the social gulf to consort with a stranger for the purpose of requesting his or her business and gaining compliance with that request. Selling is about complian ...
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