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Handling Difficult Customers
When it comes to dealing with difficult clients, listening is a cardinal rule. Listening is an art, a skill, a discipline, and like other skills, it needs self-control. You must ignore your own needs and concentrate attention on the person speaking. In that way, you ...
Obstacles to Good Customer Service
Exactly what constitutes good customer service is a lengthy subject with many variables and I could spend hours lecturing on it, but for the purpose of this article we will look at what the big obstacles are to good customer service. Attain a command of these an ...
eTelecare secures more foreign deals, eyes 2,000 seat expansion in RP
Manila Bulletin - September 05, 2005
by joel d. pinaroc
eTelecare, one of the largest call center companies in the Philippines, has won "several" contracts from foreign firms wanting to source their call center needs in th ...
Telsales Just Got Easier!
By Mike Palman
Your sales structure for outbound calls can be summarised using the well know acronym AIDA (Attention, Interest, Desire, Action) we will explore at a high level what should be happening during a telemarketing call.
Open The Call Then Set Your Agenda