Call Center Directory

Listing of Call Centers, Contact Centers, BPO, VOIP companies.


Site Map | About Us | Contact Us | Mickey Shoppe
  Home  |  Directory  |  Companies  |  Jobs/Careers  |  Articles  |  Call Center Philippines  |  Add Site  |  Links
 

Call Center Directory > Call Center Articles > Improving Call Center English


Mickey Mouse Rhinestones Silver Dial Black Crocodile Strap Watch

Php 1500.00

Xoxo Silver Dial Silver Tone Black Enamel Bracelet Watch

Php 1900.00

Xoxo Black Dial Crystal Bezel Boyfriend Silicone Rubber Strap Watch

Php 1900.00

Xoxo Silver Dial Silver Crocodile Leather Watch

Php 1900.00

Improving Call Center English


Date Posted: 2011-09-20



The Business Process Outsourcing industry in the Philippines is continuously growing. The Philippine BPO industry is composed of different back office operations, support services and call centers that have been outsourced by businesses because it is more cost efficient than to run these functions in house.

Call centers in particular serve as customer service departments of such businesses as banks, retail outlets, IT support, travel and agencies and many others. These businesses are based in the United States, the United Kingdom, and Australia. Thanks to recent developments in technology, clients or customers from different parts of the world, with widely varied socio-economic and ethno-linguistic backgrounds are being attended to by skilled and well-trained Customer Service Representatives.

But because of the complexity of information and services that are being exchanged, and taking into consideration the aforementioned differences in clients' varied socio-economic and ethno-linguistic backgrounds, English language proficiency is therefore crucial because customer satisfaction relies heavily on how successful an exchange is between participants.

Because English language us not our native tongue, stakeholders should make an effort to improve their employees' proficiency in English and learn how to effectively understand the language for the ear. Here are some suggestions:

First, evaluate your employees' communication needs by conducting an English Proficiency test. English Language Testing System assessments for employees are conducted by the British Council, IELTS Australia and the University of Cambridge ESOL Examination at 500 different locations 120 countries. Many regional language associations conduct tests in several different counties.

Next, avail of English language instruction software that is specifically created for call center employees. These are available online and at leading bookstores all over the world.

Establish training sessions designed around the software. The goal is to improve particular skill sets which may include reading comprehension, active listening, accent neutralization, and pronunciation.

Hire part-time or full time instructors who are certified in teach English as a second language. You can ask the instructor to create a training program that is tailored to meet the particular needs of you call center by including relevant business language. You can also create individual coaching sessions that will help identify and address each CSR's distinct needs which may include grammar, intonation, or pronunciation. You can also enlist the help of a language pathologist to help neutralize or modify accents.

Encourage reading that is related to your call center's business such credit card billing or banking support if you are in finance services.

LWS Media is world leader in call center services. The company offers a wide range of services including consulting, IT services, Internet Marketing, and customer management. Armed with high performance resources, LWS Media builds strong brands, improves customer relations and increase client revenue.

Improving Call Center English
Anne Maisie M. De Leon







Related Posts:

Call Center Filipinisms

Have you ever stopped to think if what you're saying in English meant any sense to people who speak English as their native language like, oh, the Americans? The reason why I ask is because I remember

Tagalog Call Centers

Call center offices had long been around in business. Many companies have traditionally formed call center offices as a specialized department that handles specific call activities in the operations

Filipinos' Neutral Accent Make Them Perfect for Outsourced Jobs

Last year, the Philippines toppled India in becoming the world's foremost country in the call center industry. This phenomenon has cemented the call center's stature as the Philippines' "sunshine Indu

Call Center Job: Training and Preparation

The call center industry has grown from just four players to almost 700 in just a span of 10 years! When you look at classified ads, call center jobs vacancy are a common read. It is for this reason t

RP best call center location, says US firm

The Philippines is the best location for American companies to outsource call center services. This was revealed by Telesource International of US yesterday through its director Jim McCubin who sa



Leave a comment

All comments will now be moderated, and will remove unneccessary comments.
Name:
Email:
Cellphone #:
Comments: 
(max 255 chars)
Comments: (0)




Search


Latest Jobs
Locations

Call Center Answers | About Us | Contact Us | Directory | Jobs/Careers | Articles | Companies | Add Site | Links | Mickey Shoppe | Call Center Philippines | Condo Philippines | Privacy Policy | Site Map

Nurse Directory
Real Estate Philippines
Travel Philippines
All About Diabetes
Model Airplanes
Paranaque Business Directory

Call Center Directory

Copyright © 2019. All Rights Reserved.