Call Center Directory

Listing of Call Centers, Contact Centers, BPO, VOIP companies.

Site Map | About Us | Contact Us | Mickey Shoppe
  Home  |  Directory  |  Companies  |  Jobs/Careers  |  Articles  |  Call Center Philippines  |  Add Site  |  Links

Call Center Directory > Call Center Articles > Fun in Call Center

Xoxo Black Dial Open Link Black Enamel Bracelet Watch

Php 1900.00

Mickey Mouse Rhinestones Silver Dial Black Crocodile Strap Watch

Php 1500.00

XOXO Rhinestone Accent Rose Gold Bracelet Watch

Php 1900.00

Xoxo Heart Shape Dial Silver-tone XO Charm Watch

Php 1900.00

Fun in Call Center

Date Posted: 2011-09-27

The call center setting here in the Philippines is very different from US based call centers – Filipino call center agents work nights due to the time difference since most call centers in the country have US or UK clients. It is always the dilemma of a call center manager or supervisor to keep their agents awake, especially during slow days.

So if you are managing a call center, what do you do?

It is tough enough to motivate agents to answer more calls or bring in more sales, keeping them awake for the whole duration of their shift is another thing. It is up to the supervisor or the manager to bring in a spirit of fun and healthy competition among the teams.

Who said you can’t have fun while answering calls? We have listed a few ideas on how you can create a fun atmosphere in your call center.

1. A well motivated agent would never want to miss out going to work everyday. If you want your call center’s attendance and punctuality record, among others, to improve you might want to create an incentive program where agents can earn points based on these basic call center metrics.

For example, you can include attendance, punctuality, average handling time, and achieving call quality targets in the points system. Like on a monthly basis agents can receive points based on these metrics and at the end of each month they can redeem the points for prizes. To make it more fun yet competitive, you might want to put in an Olympic-style ranking, complete with medals for the first, second, and third place finishers.

You need to make sure that there is a board that is promptly updated so that the agents can see where they stand.

2. It is also necessary to keep your agents motivated every single day. That is why it would also help if your budget could allow you to have daily contests to keep them on their feet.

You can play something like a "Pass the Mascot" game. You can introduce a mascot like any stuffed animal you like – for example a stuffed bear. The agent who closes the most number of sales or accepts the most number of calls every hour gets to have the bear. At the end of the shift, the agent who gets to have the bear the most receives a prize like free lunch or cash.

3. You can also try playing a "Challenge the Boss" game. You can also set up a board where you can keep track of each team members’ sales output daily.

For each sale made they get Php25 (you can increase the amount if your budget allows). One day a week, say every Friday is "Challenge the Boss" day. Give the agents the option to take the Php25 or play the game. You can flip a coin and all they have to do is to correctly guess heads or tails they get the Php50 instead; however, if they guessed it wrong they only get Php10, either way, they still get a prize. You’ll be surprised at how the agents would enjoy playing this reward game.

These are just three ideas that you can incorporate in your existing incentive scheme. Creating an atmosphere of fun in the workplace is easy; you only need to be creative. Keep in mind that motivated agents will bring in more sales or calls which only means more profits to the company.

Related Posts:

RP best call center location, says US firm

The Philippines is the best location for American companies to outsource call center services. This was revealed by Telesource International of US yesterday through its director Jim McCubin who sa

Call Center Job: Training and Preparation

The call center industry has grown from just four players to almost 700 in just a span of 10 years! When you look at classified ads, call center jobs vacancy are a common read. It is for this reason t

The Call Center Conference & Expo 2007!

Professional Growth in Call Center?

You might be a recent graduate and you are trying to get yourself a decent job. When you look at job openings, you see a lot of ads for vacancies in various call center companies. Call center may not

Virtual Call Center

A virtual call center is a basically a call center performing similar call center services however, the agents or members of the center are remotely separated from each other instead of staying in a

Leave a comment

All comments will now be moderated, and will remove unneccessary comments.
Cellphone #:
(max 255 chars)
Comments: (0)


Latest Jobs

Call Center Answers | About Us | Contact Us | Directory | Jobs/Careers | Articles | Companies | Add Site | Links | Mickey Shoppe | Call Center Philippines | Condo Philippines | Privacy Policy | Site Map

Nurse Directory
Real Estate Philippines
Travel Philippines
All About Diabetes
Model Airplanes
Paranaque Business Directory

Call Center Directory

Copyright © 2019. All Rights Reserved.