Call Center Directory

Listing of Call Centers, Contact Centers, BPO, VOIP companies.

Site Map | About Us | Contact Us | Mickey Shoppe
  Home  |  Directory  |  Companies  |  Jobs/Careers  |  Articles  |  Call Center Philippines  |  Add Site  |  Links

Call Center Directory > Call Center Articles > Call Center Morning Shift

Xoxo Round Case Black Dial Black Snake Strap Watch

Php 1900.00

Xoxo Round Case Rhinestone Accent Silver Bracelet Watch

Php 1900.00

Xoxo Black Dial Open Link Black Enamel Bracelet Watch

Php 1900.00

Xoxo Rhinestone Accent Blue Enamel Bracelet Watch

Php 1900.00

Call Center Morning Shift

Date Posted: 2011-11-06

The upsurge of the call center industry in the Philippines is mainly attributable to the business process outsourcing of foreign countries abroad. This means that most of the call centers operating in the Philippines cater a market or customer abroad, which due to geographical distance or locations often has time differences.

Although most call centers in the Philippines operate 24 hours a day seven days a week, the bulk of their operations is during night and midnight shifts because these are the working daylight hours of their corresponding clients on the other side of the world.

This scenario ultimately translates to more Filipino call center workers working on the night shift schedule instead of the regular working hours of 8AM to 5 PM. Such norm in the call center industry had become a major concern to call center workers as they tend to be deprived of the \"normal life\". Basically, they need to sleep when everybody gets up to work and they get up to work when most everybody else goes to sleep.

Working at night also makes them more vulnerable to the creatures of the night or criminals who prefer to work at the dark. These problem boils down to many call center worker craving for call center morning shifts.
The term morning shift varies in different companies. To some, it starts as early as 5 AM, to others 6 AM while for others 8 AM followed by 8 hours of normal service. However, the main idea for morning shift is that it usually follows the daylight shift when all people typically works. But is that ever possible to a call center whose clients are abroad? Well it is. Most call center companies have morning shifts which caters clients calling at night on their end.

Moreover, some call center workers also work in the morning especially those doing support operations like administration, human resource recruiting, and accounting processes among others. The bulk of the agents working in local call centers also work in morning shifts. For instance, telecommunications like Globe and Smart who obviously cater the Filipino market have mostly morning work shifts to serve their Filipino clients during the times when they are mostly awake and may need for their service. Same is true with financial institutions or credit card companies. Apparently, the best time to call delinquent credit card holders to remind them of their duties is in the morning. Some people even turn off their phones at night so that they wont be bothered in their sleep.

The point here is that there are many opportunities for call center morning shifts. However, because of the large supply of workers, getting a morning shift call center schedule is very tough if not limited. Besides, if working for a call center that caters foreign clients, the morning shift schedule could be very boring because there would be very little calls to be handled. Nevertheless, working in a call center morning shift obviously had the major advantage of working on regular hours and living a normal life that is one gets up and work when most every Filipino is up and working and one gets to sleep or rest when most every Filipino goes to sleep to rest or have a good time at night.

Related Posts:

Graveyard...Why Not?

Graveyard...Why Not? One of the worst things in life is getting stuck with a lingering question that keeps popping in and out of your head while you go out and try to make a living for yourself. A

Why Work In a Call Center?

The call center industry is a booming industry. You will now find call centers that offer a wide range of services like banking, collections, lead generation, customer service, appointment setting, or

Surviving the Night Shift

Ever since the call center and business process outsourcing industries have invaded the Philippines, working at night has become a lifestyle for many Filipinos. In order to fill the time difference be

Call Center Filipinisms

Have you ever stopped to think if what you're saying in English meant any sense to people who speak English as their native language like, oh, the Americans? The reason why I ask is because I remember

Hello, Phone Pal! A Look At Whos Talking

Leave a comment

All comments will now be moderated, and will remove unneccessary comments.
Cellphone #:
(max 255 chars)
Comments: (0)


Latest Jobs

Call Center Answers | About Us | Contact Us | Directory | Jobs/Careers | Articles | Companies | Add Site | Links | Mickey Shoppe | Call Center Philippines | Condo Philippines | Privacy Policy | Site Map

Nurse Directory
Real Estate Philippines
Travel Philippines
All About Diabetes
Model Airplanes
Paranaque Business Directory

Call Center Directory

Copyright © 2017. All Rights Reserved.