Welcome to Call Center Directory
Call Center Directory contains information
regarding call center industry including Call Centers, Contact Centers, BPO, VOIP companies.
Call Center Directory aims to provide complete information to all interested in knowing about call center
industry. These includes call center, contact centers, BPO, Voice Over IP (VOIP) companies in Australia, Bangladesh, Belgium, Canada, China, Costa Rica, Cyprus, Dominican Republic, Egypt, France, call center locations, call center jobs and careers, inbound and outbound call centers, outsourcing resources and latest news around call center industry.
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Call Center Directory is categorized by geographical location, so it should be easy to locate a call center, contact centers, BPO, VOIP company that is of interest to you.
Orchid Cybertech Services, is a new call centre which will provide support for Internet customers in Australia. Orchid Cybertech Services is currently in search of pioneer members for our team – exper...
Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on three core areas of capability: contact center solutions, integrated marketing services and knowledge pr...
Transcom Philippines is a leading global Customer Relationship Management (CRM) and Credit Management Service (CMS) provider, delivering cost-effective solutions while optimising efficiency and qualit...
I-Tech is a medium-sized contact center that specializes in delighting the customers of our clients. We also partner with our clients to assist in their revenue generation activities and their cost co...
Cognizant is a global IT services and business process outsourcing solutions provider headquartered in Teaneck, N.J. Cognizant was founded in 1994 as an IT development and maintenance services arm of ...
GlobalBridge Resources Corporation (GBR), a subsidiary of Ayala Systems, is a dynamic and an innovative organization that aims to be a world-class HR Solutions provider here in the Philippines and ove...
BPO Company of the Year! The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, Sitel meets clients’ customer care and tra...
Teletech is a leading global provider of customer management & business process outsourcing solutions. Established in the U.S. 23 years ago, Teletech is Headquartered in Denver, Colorado with a global...
SPI Global provides round-the-clock, state-of-the-art, customized transcription for all types of medical reports, office and clinic notes, referral letters, and emergency documentation.
Accurate, a...
InterGlobe Technologies (IGT) is a leading global travel technology company, with integrated IT & BPO offerings across the Travel domain. IGT provides unique domain & operational expertise to deliver ...
Latest Call Center Articles
Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours per week or 4 hours a day. Part-time jobs have drastically increased in the last few years bec ...
In the call center industry, customer service is the most common service provided by the agents. Customer service essentially pertains to the provision of all types of service to clients of another company before, during and after a purchase of a product or service from the call center’s account. ...
A company nurse generally refers to the nurse employed by a company who is exclusively available to provide nursing and health care services to employees or workers who might have accidentally injure themselves while at work. Aside from the nursing care, the nurse also is usually in charge of provid ...
The two contenders for offshore outsourcing are India and the Philippines. While both countries have their own current niches in the type of business processes that are outsourced, the Philippines remains as one a top destination for the contact center BPO? Why is this so?
While India had bee ...
The success of any organization relies mainly on its human resources. Hence, maintaining healthy employee relations is vital to maintain productivity, focus and the satisfaction of the people working for the attainment of company objectives.
In a call center company, maintain good employee rel ...
Latest Call Center KnowledgeBase
A clipping path is a graphics editing technique also known as "deep etching” that is used to shape or cut out a 2D image. It is a closed vector path in which an image or photo is outlined often to remove the background of the image. After removing the background behind the object, the object can n ...
With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many ...
A taglish call center is a call center company which renders its contact services in English and in Tagalog or a combination of both known as Taglish. This makes it a more sought after call center especially among Filipinos who are not well verse in talking in straight English. Call center compani ...
TCL Corporation or TCL for short is a multinational electronics company established on 1981 in Guangdong, China. The company’s primary products included air conditioners, cellular phones, personal computers and other home appliances. In the Philippines however, TCL is especially known for its Telev ...
Email chat support generally refers to a customer service support system which is facilitated through email (electronic mail) or realtime online chat. For the former, a designated email account of company is provided where customers can email to send their queries and concerns. Customer service age ...
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